Unfortunately, when you’re away emergencies happen and things can go wrong. If that happens, we are just a phone call away to provide you a solution quickly and effectively.  Your first port of call is always your airline, resort staff, hotel or insurance agent who on most occasions, can provide you with an immediate solution. However if this is not adequate…

1.

Pls contact your Blue Powder Travel Agent
as listed in your itinerary or via our website contact page.

Contact Details

2.

Emergency Business Hours Phone: +61 (02) 9907 1027 (AEST)

3.

Emergency After Hours Phone: +61 (0) 414 623 267

OTHER CONTACTS

Australian Consulate (DFAT)
24-hour Consular Emergency Centre, operated by the Department of Foreign Affairs and Trade (DFAT)
Overseas: +61 2 6261 3305
Australia:1300 555 135
SMS: +61 421 269 080

Find out how to contact your closest Australian embassy or consulate overseas
Website

Blue Powder Insurance Agent – Aussie Travel Cover (Alliance Global Assist)
Australia: 1800 010 075
Canada: 1800 214 5514
Japan: 0066 3386 1052
UK: 08000 289 270
USA: 1866 844 4085
Website

Airport Lost Property
To enquire about lost items you may have left in an airport, contact your arrival airport
Website

AIRLINES

QANTAS Customer Support
Australia: 13 13 13
USA & Canada: 1 800 227 4500
Japan: 0120 207 020
UK: 208 600 4300
Website

Virgin Australia Customer Support
Australia: 13 67 89
USA & Canada: 1 800 444 0260
Other International: +61 (07) 3295 2296
Website

Virgin Missing or Damaged luggage
Australia (Toll Free) 1300 170 911.
USA (Toll Free) 866 810 7162.
All other Countries (International Tolls apply) +61 7 3295 2257

Air Canada Customer Support
Toll free 24hrs/7days within Canada and the U.S:
Flight Info & Reservations: 1-888-247-2262
Website 
Missing or Damaged luggage: 1 888 689-BAGS (2247)

United Airlines Customer Support
Australia: 13 17 77
USA & Canada: 1 800 538 2929
Website 
Missing or Damaged luggage: (USA & Canada): 1800 335 2247

Delta Customer Support
Australia: 1800 144 917
USA & Canada: 1 800 227 4500
Website
Missing or Damaged luggage

JAL Customer Support
Australia: 1800 802 228
Japan: 0871 025 031
Website 
Missing or Damaged luggage